Information we collect

• Personal details such as name, email, phone, and shipping and billing addresses.
• Payment details processed securely by our payment providers. We do not store full card numbers.
• Order information such as products purchased, order history, and preferences.
• Technical data such as IP address, browser type, device information, and cookies to improve your experience.

How we use your information

• To process and fulfill orders.
• To communicate about order status, returns, and support.
• To send promotional emails only if you opt in.
• To improve our website, services, and product offering.
• To comply with legal and regulatory requirements.

Cookies and tracking

• We use cookies to personalize your experience, analyze traffic, and measure marketing.
• You can manage cookie preferences in your browser settings.

Sharing of information

• We do not sell or rent your personal information.
• We share data with trusted providers such as payments, shipping, and analytics to complete transactions and improve service.
• We may disclose information when required by law.

Data security

• We use encryption, secure servers, and industry-standard practices to protect your data.
• No method of transmission or storage is guaranteed to be completely secure.

Your rights

• You can request access, correction, or deletion of your personal information.
• You can unsubscribe from marketing emails at any time using the unsubscribe link.
• If you are in the EU, UK, or similar regions, you may have additional rights such as data portability and the right to object.

Data retention

• We keep personal information only as long as needed for the purposes above and to meet legal obligations.

Children’s privacy

• Our website is not intended for children under 13, and we do not knowingly collect information from them.

Changes to this policy

• We may update this policy and will post the latest version on this page.

Contact us

Email info@wallclimbinggecko.com or use the Contact Us page

If you make a privacy request, please include the email used on your order.