Returns

• You may return items within 30 days of delivery.
• Items must be unused in original condition and with all packaging intact.
• Personalized items and hygiene-related products may not be eligible for return unless defective.

Refunds

• Once we receive and inspect your return the refund will be processed within 10 business days.
• Refunds are issued to the original payment method.
• Shipping fees are non-refundable unless the item was faulty or damaged.

Exchanges

• Email us with your order number and the item you want to exchange.
• Exchanges depend on availability. If the requested item is unavailable, we will issue a refund.

How to request a return or exchange

• Email info@wallclimbinggecko.com or use the Contact Us page.
• Include your order number, the item, and the reason.
• We will reply with the return address and step-by-step instructions.
• Use a trackable shipping service and keep the receipt until your refund or exchange is completed.

Additional information

• If you receive a damaged or incorrect item, contact us right away so we can resolve it at no cost to you.
• We reserve the right to refuse returns that do not meet policy conditions.

Non-returnable items

• Customized or personalized products unless they arrive damaged or defective.
• Opened hygiene or grooming products where applicable by law.
• Gift cards and final sale items.

Contact

For faster support, include photos if your item arrived damaged or incorrect.