Shipping Policy

Store policy

Shipping Policy

Last updated September 6, 2025

We aim to deliver your order quickly and reliably. Review the details below before placing your order.

Processing time

  • Orders are typically processed within 1 to 3 business days excluding weekends and holidays.
  • You will receive a confirmation email when your order has shipped.

Shipping methods and delivery time

  • Standard shipping usually takes 5 to 10 business days depending on your location.
  • Delivery times may vary due to factors beyond our control such as customs or courier issues.

Shipping costs

  • We keep it simple: Flat Rate Shipping for $8.95 on all orders.
  • We may run free shipping promotions and will display them on the website when active.

International shipping

  • We ship to select international destinations.
  • International deliveries can take longer than domestic shipments.

Order tracking

  • Once your order ships we will email a tracking number.
  • Use the tracking link to monitor delivery status.

Undeliverable or lost packages

  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for lost or undeliverable packages due to incorrect addresses.
  • If your package is lost in transit contact us and we will work with the courier to resolve it.

Our Policies

Business Information

Contact Information

Business Name: Wall Climbing Gecko
Website Name: wallclimbinggecko
Phone Number:+1 820 218 6035
Email: info@wallclimbinggecko.com
Address: 9606 W Hills Ct Kutztown, PA 19530, USA.
Customer Support: Monday through Friday, 9 AM – 6 PM (EST)
Response Time: We'll respond to your email within 24 hours of receiving it, Monday to Friday.
© 2026 Wall Climbing Gecko

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